Fast "super touch" service warms people

In order to further investigate market demand, improve service quality, and promote new product marketing, Fast has fully promoted the spirit of “excessively moving” service. During the three-month “Quality Service Month” visit activity from July to September 2016, In all regions of the country, we have taken the terminal, promoted, benefited, and won the market, overcome all difficulties, and provided users with warm after-sales service, which has been widely praised by users.

Shandong articles

Fast warm heart activity Shandong 2016 Fast Service Visits

The service personnel successively visited major customers such as Zibo Yiyun and Jingbo Logistics Transportation Company to answer user's questions and introduce and promote Fast's leading-edge products. In the process of visits to key service stations in areas including Qingzhou Shunchi, Dongying Tongda, Zaozhuang Dongxin, Zibo Zhengdi, and Heze, they collected opinions and suggestions on Fast's existing parts sales and service policies. The cost of recycling services can be controlled in a reasonable range of in-depth discussions and exchanges. In the terminal activities, in-depth Qufu urban and rural transport companies, Tengzhou bus company, Qufu bus Changchang introduced the operation of Yaxing buses equipped with Fast Transmission, and at the same time gave the quality and performance of the transmission of the Fast buses. Greatly positive.

Northeast China

From August 19 to August 28, 2016, the service personnel visited key areas with large vehicle ownership in Liaoning and Heilongjiang provinces and service stations with relatively concentrated service volumes.

Fast service personnel visited key service stations in Liaoning and Heilongjiang provinces Fast service personnel visited key service stations in Liaoning and Heilongjiang provinces

The Liaoning area focused on Shenyang, Liaoyang, Anshan, Yingkou and other places. Liaoyang Aodexin and Anshan Dongsheng are mainly Auman dump trucks. In particular, Anshan Dongsheng is relying on the local Anshan mining area, and has excellent transmission maintenance capabilities. With its sharp technical skills and the creation of high-quality services, it drives the sales of vehicles and has a reputation among local drivers. Yingkou Baoshi Fast Special Service Station integrates sales and service of Shaanxi Auto. It mainly targets port transport vehicles. Currently, the number of harbor vehicles is approximately 10,000, and Shaanxi Automobile, Dayun and Futian account for more than 60% of the total. The service station visited spoke highly of Fast's product quality.

The Heilongjiang Region focused on visiting Harbin Poly, Heilongjiang Haochang and Qiqihar Sunshine Service Stations; in the downturn of the vehicle sales market, the maintenance volume of Poly Service Station gradually declined, but due to the long-term and stable relationship with large customers, the sales of Shell lubricants About 100 barrels per month.

The Qiqihar region is dominated by long-distance transportation. Among them, Shaanqi tractors account for about 20% and Auman 30%. The Sunshine City Service Station is a special service station of Fast, and it is also the refitting, maintenance and AMT maintenance of the retarder in the area. The core station is the bridgehead for Fast's new promotion. In addition, during the visit in this area, it coincided with the opportunity of Shaanxi Auto Caravan Road show. Service personnel took the opportunity to actively promote Fast new products.

In the process of visits, service personnel through on-site exchanges with service station managers and maintenance technicians carefully recorded the service station's recommendations on Fast's products and after-sales management, and parts protection, and understood the sales situation of the vehicle market in the area. Introducing the new products launched by Fast in recent years, especially focusing on regional features, focusing on the product advantages, business support, and service guarantees of related new products. The service station stated that it will unswervingly do a good job of service and help the Fast brand become bigger and stronger.

Hebei articles

Tianjin area service personnel visited Tianjin Jixian, Tangshan and Qinhuangdao service stations Fast service personnel visited Tianjin Lixian, Tangshan and Qinhuangdao service stations

According to the market conditions, service personnel in Tianjin area visited the service stations of Jixian, Tangshan and Qinhuangdao in Tianjin. The Beijing area visited the service stations of Chenzhou Jingcheng, Hengshui Hengdong, Jihuaxiang, and Chongwowo. Among them, Chenzhou Jingcheng is an integrated sales and service station and mainly sells vehicles such as Qingdao FAW, Shaanxi Auto, and Auman. It sells more than 2,000 vehicles annually and is confident in market sales and service. It is very satisfied with Fast's products. Is a faithful partner of Fast. Hengshui Hengdong has sold more than 500 units since it joined Shaanxi Auto last year. The Handan area is dominated by large-horsepower vehicles in the overloaded market, with about 150 tons of goods and vehicles, matching Fast 12 and 16-speed transmissions. Users generally stated that the Fast transmission has good performance, the matching vehicles can run faster, and the climb is strong, and the company’s products have vertical thumbs. The Zhongwo Service Station has sold more than 600 Universiade vehicles since its accession to the Universiade last year. It mainly focuses on mid- to high-end models of the Universiade. Many of these vehicles are matched with the Fast S12 high-end transmissions. The users report that they are light, low noise, and economical. practical.

During this visit, the service personnel listened carefully to the opinions and suggestions of users, service stations and distributors, and introduced to users in detail the policy adjustments of new products and services of Fast. The majority of users spoke highly of Fast's development prospects and products, and hoped to develop mutual benefits with Fast.

Shanxi articles

According to the current market status, service visits have selected areas with relatively large vehicle ownership and maintenance, Taiyuan District Yuncheng, Yicheng, Taiyuan Service Station and Shanxi Dayun Main Engine Factory, Datong District Datong, Huairen, Shanyin, and Shuozhou Services. Station and China Coal Pingyi Coal Mine. Yuncheng Universiade Service Station is a repair facility directly under the Shanxi Grand Canal. It administers more than 3,000 haulage trucks in Yuncheng's local market and more than 1,000 other manufacturers, mainly consisting of trucks. Shanxi Dayun Automobile Company highly praised Fast's excellent product quality and good user reputation, and fully affirmed the service guarantee work.

Fast service personnel walks into Shanxi Pingyu Coal Mine to understand the use of vehicles Fast service personnel walks into Shanxi Pingyu Coal Mine to understand the use of vehicles

There are about 800 vehicles in Shaanxi and Quwo, Shaanxi, Shaanxi, Shandong, Futian and Shangyihong in Taiyuan, Shaanxi Automobile has more than 600 vehicles, and tractors and dump trucks each account for 50%; Datong City There are 600-700 autos, and FAW Qingdao has the largest sales volume in the region, with tractors being the majority. Huairen County is mainly based on Shaanxi Auto and Futian. There are fewer local vehicles in Shanyin County, and the main maintenance service station in Ganzhou is flat.朔 Coal mine vehicles, visiting personnel to Pingyi coal mine to understand the use of 7DS180+ parallel retarder in the mine. Team leader Chen Chen fully affirmed the performance of the FAST hydraulic retarder. After using the retarder, the safety factor of the vehicle increased and the attendance rate increased, providing a powerful guarantee for the coal mine production.

Affected by the coal mine rectification in Shanxi Province, the heavy-duty vehicles have experienced a sluggish market in recent years. Through visits with service station personnel and users, they listened to service stations and users' suggestions on Fast's products and after-sales service, and introduced them to service station personnel. Fast is currently developing the status quo, new products, and after-sales service policies, hoping that service stations and Fast can take new steps in their mutual cooperation.

Tibet

At the end of July, Fast moved beyond Tibet. A determined test vehicle team conducted a military vehicle test on the Qinghai-Tibet Plateau. Fast service personnel overcame the altitude sickness and devoted themselves fully to technical support work.

Among the four test teams, Shaanxi Auto and Taian matched the dual FC6A250 automatic transmission. On the way, the service personnel regularly check the indicators of the transmission to ensure that the product has no trouble. After fifteen days of 8,000-kilometer long journey, the Fast Transmission survived the test and successfully completed the plateau test, which was highly praised by the matching manufacturers.

AMT service articles

"Extra moving service", Fast service staff has always been adhering to this purpose, always stand at the user's point of view, on the ground to consider for the user, and firmly safeguard the interests of users.

August was like a fire, but it could not stop the enthusiasm of Fast service personnel in their work. In order to enable users to better experience the superior performance of automatic transmissions, service centers and station operators do not fear the heat and strive to complete the upgrade of 109 AMT automatic transmission control programs on the market in ten days. The vehicles to be upgraded have a wide geographical distribution, involving 22 stations. The current number of company AMT smart products and services is small, and ordinary mechanical service personnel are not qualified for this task. Therefore, smart service personnel work together to cross-province cross-regional door-to-door service. What is particularly worth mentioning is the service personnel in the Beijing area, with many vehicles, heavy tasks, and tight schedules. They are nonstop between Beijing, Tianjin and Tangshan.

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