The courier delivered 11 pm at night to retaliate for the girls' name 20 minutes downstairs.

Yesterday, Ms. Miao made a micro-blog description of her own experience of receiving express delivery: the courier delivered express at 11 am and shouted for 20 minutes downstairs. She claimed to “revenge” after going upstairs...

Miao said she was "frightened."

What exactly is the problem? Yesterday, the reporter learned from the two parties how things have gone.

Do not want to go upstairs to express the name of the middle-night courier

Miao, who lives in Tiexi District, Shenyang City, said she had bought some food on the Internet last week. On Saturday (October 13th), she discovered that she had arrived in Shenyang on the evening of the 12th. "I have arrived on Friday night and I can send it to my house on Saturday. The shelf life of the things I buy is extremely short. I am very worried."

However, one day on Saturday, the express delivery had not yet arrived. Ms. Miao was in a hurry. She called the logistics company on Sunday morning and said she was in a hurry and hoped to deliver it immediately.

“At that time, the business manager who answered the phone had a very good attitude. I explained that the e-mail is now in the Shenyang distribution center. I have to go to the Tiexi secondary distribution center later, and then send it to me. I agree.” Miao said.

Miao Miao night actually received the courier's phone, but it was already 10:00 at night, the courier said that Miao Miao has arrived near the house, said the specific location can not be found, let her downstairs to pick up pieces. "I told him that I was a girl in the middle of the night. I couldn't go downstairs if I lived alone. He asked him to send me the courier. He was a bit unhappy at the time. He argued with me and agreed with him later."

In the middle of the night, Ms. Miao received a call from the courier and said that she had already gone downstairs. “I still asked me to go downstairs to get it. I asked him to take it upstairs and open the window to indicate the location of my house. I shouted my name downstairs and shouted for 20 minutes. I was a little scared, but I dared not go downstairs and pick it up. Later, he might have called me and sent me something upstairs, but it was upstairs. He actually stopped blocking at my doorstep and said he wanted to retaliate against me. I had a stalemate for more than 10 minutes. I called the leaders of their units and he would only go."

Courier: Seriously handle this matter

Yesterday afternoon, the reporter contacted Tan Song, general manager of the express delivery company. He explained to the matter: "At that time, the shipment was too large and we were preparing to send a uniform on Monday. Ms. Miao called urgently at this time, but it was already 9:00 pm when our cargo was transferred to Tiexi. The goods were almost 10 o'clock, and after 9 o'clock, the front-line couriers were all off work, but in order to send Ms. Miao the courier, the owner of our Tiexi transit station gave it personally. Afterwards, the station manager told me that the seedlings Ms. living in the old district is not easy to find, and he usually does not send express delivery, is not particularly familiar with the film, looking for half an hour before Ms. Miao took down the building, but did not expect the two sides to communicate when awkward. Later, our staff got angry mainly because Miao Miao said that she was afraid to go downstairs at home. However, after going upstairs, I found that there was still a man inside. This made our staff feel crushed.”

In response, Ms. Miao said that the man was her neighbor because he was scared and he was called home.

Tan Song admits that his staff is not in place, so Ms. Miao will apologize and give her a result.

Reporter: "As required, does the courier have the obligation to send the courier home?"

Tan Song: "In principle, it requires door-to-door, but if the specific place is difficult to find, both parties can call and coordinate."

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